Ask a Question

Replace general, non-specific, and time-consuming phone calls from patients with the ability to ask a directed question online.

Ask a Doctor/Nurse/Clinician

Securely communicate with your patients using the freedom of email, Medfusion's security and the benefit of getting paid for your time. Your patients are online seeking accurate health information, why not provide them with this in-demand solution and generate additional revenue at the same time?

Ask a Doctor/Nurse/Clinician is an unstructured online consultation initiated by the patient. Patients can select their physician and submit a message to your practice along with any relevant file attachments. Your practice can then login to the Secure Practice Portal to view the communication from the patient and securely respond. The credit card interface authorizes the patient's credit card prior to submission and you can determine whether or not the patient will be charged for the consultation when you respond.

Ask a Doctor can also be renamed to easily handle communications for Nurses, Mid-Wives, Nutritionists and other practitioners.

When used in conjunction with Secure Web Messaging such as Lab Results, Ask A Doctor can also generate additional revenue for your practice as patients can choose a more in depth interpretation, paying in advance for the this service via credit card.

Ask a Biller

Ask a Biller utilizes the same secure communication that is available with Ask a Doctor/Nurse/Clinician. Give your patient the ability to send secure, unstructured questions about their medical bill to the appropriate people in your office. Staff can then respond to those questions when convenient or during down-times.

Using the Ask a Biller patient communication solution will allow your practice to help increase on time patient payments, decrease the time your staff spends on patient billing questions, and improve patient service and satisfaction.